15.You might hear a high-frequency sound (whine, squeak) coming from the neck area of LOVOT

The internal cooling fan of LOVOT operates to adjust the temperature of LOVOT.

Please try the following remedies:

- [LOVOT / Nest common] In case of high temperature exceeding 30℃ in the surroundings Remedy: Move LOVOT and Nest to a cool place (shade, room with air conditioning).

- [Nest only] During software update The word “UPDATING” is displayed. After the update process is completed, the fan noise will be reduced. Since it may cause a malfunction, please do not turn off the power during software update and wait as it is.

-[LOVOT / Nest common] If it does not apply to the above There is a possibility that the processing load has temporarily increased due to some reason. Remedy: Please try restarting the machine with the fan noise.

Since it may cause a malfunction, please do not turn off the power during software update for both LOVOT and Nest, and wait as it is.

If the problem persists even after trying these remedies, there may be a malfunction. Please contact us again.