12.Important Notice for Residents of the Malaysia

Modified on Thu, 10 Apr at 3:50 PM

Shipping to Malaysia is subject to relatively strict regulations for communication devices (such as smartphones and PCs).

If the LOVOT is classified as a communication device, the following conditions may apply:

Import tax: 20%–30%
SST (Sales and Service Tax): 10%
The recipient must obtain an import permit approved by SIRIM (Standards and Industrial Research Institute of Malaysia) before the shipment arrives.
The permit fee typically ranges from €20 to €50.

Failure to comply may be considered a violation, resulting in customs duties of up to three times the purchase value.

In some cases, returns are not allowed, and the shipment may be disposed of after 30 days.

We recommend checking with Malaysian customs in advance before placing an order.